We invite you to review our spa policies prior to your service with us.
Cancellation Policy
Please call to cancel or reschedule at least 24 hours prior to your appointment, or a cancellation/no-show fee of $50 will be assessed. For Monday appointments, please contact us by the preceding Thursday.
For any specialty services, a deposit of $50 will be required, and if the service is canceled on the same day or is a no-show, this is non-refundable. If the service is rescheduled with 24 hours’ notice, we will credit the $50 toward your service. See staff for the services this applies to. Emergencies will be considered. You may review our policy in more detail here.
New Clients
Please arrive 15 minutes early for your first appointment to complete the New Client Paperwork.
Late Policy
If you are late for your appointment, you will be given only the remaining time for your appointment slot as a courtesy to the guest scheduled after you.
Cell Phone Usage
As a courtesy to others, we ask that cell phones be turned off while visiting for your appointment.
Gratuities
Are accepted and appreciated – industry standard is 18 -20% of service amounts, and cash is preferred.